Privacy policy
Last updated: September 16, 2026
Urban Packs ("we," "us," or "our") operates this online store and website to provide you with a curated shopping experience (the "Services"). Urban Packs is hosted on Shopify, which enables us to provide our e-commerce operations to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, browse, make a purchase, or communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls regarding the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood the practices described herein.
1. PERSONAL INFORMATION WE COLLECT OR PROCESS
The term "personal information" refers to information that identifies, relates to, describes, or can reasonably be linked to you or another individual. It does not include anonymized or aggregate data that cannot be linked to your identity.
Depending on how you interact with our website, we collect the following categories of personal information:
- Contact Details: Your full name, billing address, shipping address, phone number, and email address.
- Financial & Payment Details: Payment card numbers, card expiration dates, billing zip codes, payment confirmation details, and transaction histories processed securely via payment gateways.
- Account Information: Username, encrypted password, saved preferences, and account settings (if an account is created).
- Transactional History: Products viewed, items added to cart or wishlist, completed purchases, returns, exchanges, and order cancellations.
- Customer Support Communications: Information you share when submitting support forms, sending emails, or calling customer service.
- Device & Technical Data: Information about your browser, network connection, IP address, device type, operating system, and unique network identifiers.
- Usage & Navigation Data: Information regarding how and when you navigate or interact with our storefront.
2. SOURCES OF PERSONAL INFORMATION
We gather personal information through the following channels:
- Direct Input: Provided directly by you when placing an order, registering an account, subscribing to communications, or contacting support.
- Automated Technologies: Collected automatically from your device using cookies, log files, web beacons, and tracking pixels when you browse our site.
- Service Providers: Received from third-party partners who handle operations on our behalf (e.g., payment gateways, logistics partners, data analytics providers).
3. HOW WE USE YOUR PERSONAL INFORMATION
We utilize your personal information for specific operational and commercial purposes:
- Service Delivery & Order Fulfillment: To process payments, arrange delivery via US carriers, issue invoices, maintain your account, and manage returns under our 30-day return policy.
- Customer Support: To respond to inquiries regarding bag dimensions, order statuses, tracking numbers, or policy clarifications within 24 business hours.
- Security & Fraud Prevention: To verify account credentials, prevent unauthorized charges, detect fraudulent activities, and maintain a secure shopping environment.
- Operational Analytics: To evaluate site performance, improve navigation, and optimize product listings.
- Legal & Regulatory Compliance: To comply with applicable legal obligations, audit requirements, subpoenas, or valid law enforcement requests.
4. DISCLOSURE OF PERSONAL INFORMATION
We do not sell your personal information for monetary payment. However, we disclose personal information to trusted third parties under specific operational conditions:
- Service Providers: Shared with vendors performing tasks on our behalf, including Shopify (hosting/checkout), payment processors, carrier services (for shipment delivery), and IT security services.
- Business & Marketing Partners: Shared with third-party service providers to deliver targeted advertising or promotional notices, subject to your communication preferences.
- Corporate Transactions & Legal Defense: Disclosed in connection with mergers, acquisition of assets, bankruptcy proceedings, or to protect the legal rights, safety, and security of Urban Packs and its customers.
5. RELATIONSHIP WITH SHOPIFY
Our store is hosted on Shopify Inc., which provides the technical e-commerce platform. Shopify collects and processes personal information regarding your interaction with our store to execute transactions, prevent fraud, and optimize services. Information submitted to our store may be transferred to and stored by Shopify on secure servers in the United States and other international jurisdictions.
To review how Shopify handles customer data, please consult the Shopify Consumer Privacy Policy.
6. THIRD-PARTY LINKS & CONTENT
Our website may contain links to third-party platforms or external websites. We do not control, endorse, or assume responsibility for the privacy practices, security standards, or content of external third-party sites. We encourage you to review the privacy notices of any external platform you visit.
7. CHILDREN'S PRIVACY
The Services are directed to general adult audiences and are not intended for minors under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately for prompt deletion.
8. SECURITY & DATA RETENTION
We implement technical and physical measures—including 256-bit SSL encryption and PCI-DSS compliant checkout—to safeguard your information. However, no data transmission over the internet can be guaranteed as completely impenetrable.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, maintain active customer accounts, resolve disputes, fulfill tax/accounting requirements, and enforce contracts.
9. YOUR PRIVACY RIGHTS & CHOICES
Depending on your U.S. state of residence, you may possess specific rights regarding your personal information:
- Right to Access / Know: Request details regarding the categories and specific pieces of personal information we maintain about you.
- Right to Delete: Request the deletion of personal information we have collected, subject to legal retention exceptions.
- Right to Correct: Request updates or corrections to inaccurate personal data.
- Right to Opt-Out: Opt-out of email marketing at any time using the "Unsubscribe" link in promotional emails. (Non-promotional transactional emails regarding your orders will continue).
To exercise any of these rights, please submit a request to support@urbanpacks.shop or call +1 (307) 445-9876. We will verify your identity prior to fulfilling data privacy requests.
10. CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify or update this Privacy Policy to reflect changes in legal, regulatory, or operational requirements. Any revisions will be posted directly to this page with an updated "Last updated" timestamp.
11. BUSINESS CONTACT INFORMATION
If you have questions, feedback, or formal privacy requests, please contact us:
Business Name: Urban Packs
Business Contact: +1 (307) 445-9876
Business Email: support@urbanpacks.shop
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
Business Address: 5830 E 2nd St, Casper, WY 82609, United States