About Us

Welcome to Urban Packs Urban Packs is a US-focused online storefront dedicated exclusively to curated handbag collections, including structured clutches, evening purses, and functional bucket bags. Operating out of Casper, Wyoming, we serve customers across the United States with transparent product descriptions, accurate physical dimensions, and dependable order fulfillment for formal celebrations and daily wear.

OUR CURATED COLLECTIONS We focus on two distinct product categories designed to meet diverse functional and aesthetic needs:

  • Clutches & Evening Bags: Built for galas, weddings, formal dinners, and special occasions. This line features hard-shell box clutches, pearl-beaded structures, clear rhinestone mesh, and woven lattice frame clutches. Every item includes secure snap, twist, or push-lock metal closures, along with detachable metal chain straps for versatile wrist, hand, or crossbody carrying options.

  • Bucket Bags & Drawstring Purses: Designed for daily utility, casual elegance, and expanded interior capacity. Our bucket collection incorporates soft black velvet, metallic sequin layers, top-handle rings, and cinchable drawstrings. These purses provide organized space for daily essentials—including smartphones, wallets, keychains, and cosmetics—while keeping a clean, structured silhouette.

COMMITTED TO GMC COMPLIANCE & US STANDARDS We maintain strict alignment with Google Merchant Center (GMC) requirements and US e-commerce standards to ensure clear, factual, and predictable shopping:

  • Direct Specifications: Every product listing contains exact measurements (Length x Width x Height), actual physical weights, material compositions, and complete compartment breakdowns.

  • Transparent Delivery Timelines: We provide straightforward shipping timelines without hidden delays. All orders shipped within the United States carry a total delivery window of 7–12 business days, which covers complete order processing, handling, and carrier transit.

  • Straightforward Return Policy: We offer a 30-day return window on eligible items with zero restocking fees.

OPERATIONAL PROCESS & FULFILLMENT Our operations team oversees every stage of the fulfillment process. From initial inventory inspection and protective packaging to dispatching shipments via standard US carriers, we focus on accuracy at every step. Once an order is processed, full tracking details are sent directly to the customer’s email to monitor delivery progress.

CUSTOMER SUPPORT Our customer service team is available Monday through Friday to address product questions, clarify bag dimensions, assist with tracking updates, or process return requests.

BUSINESS INFORMATION

  • Business Name: Urban Packs

  • Business Contact: +1 (307) 445-9876

  • Business Email: support@urbanpacks.shop

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

  • Business Address: 5830 E 2nd St, Casper, WY 82609, United States