FAQs
FREQUENTLY ASKED QUESTIONS (FAQ)
PRODUCTS & DESIGNS
Q: What handbag styles does Urban Packs specialize in?
A: Urban Packs specializes exclusively in two handbag categories: Clutches & Evening Bags (including structured box clutches, pearl-beaded designs, rhinestone mesh, and woven frame clutches) and Bucket Bags & Drawstring Purses (featuring sequin velvet options, ring handles, and cinchable drawstrings).
Q: Are the product dimensions listed on the store accurate?
A: Yes. All measurements (Length x Width x Height) and physical specifications provided on our product listing pages are taken directly from the physical items to ensure complete transparency before purchase.
Q: Do your evening clutches include removable chain straps?
A: Yes. Most of our clutches and evening purses come with detachable metal chain shoulder straps, allowing you to easily switch between hand-carry, wristlet, and crossbody wear.
ORDERS & PAYMENTS
Q: What payment methods do you accept at checkout?
A: We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), Apple Pay, Google Pay, and Shopify Payments. All prices are listed and charged in U.S. Dollars (USD).
Q: Will I receive an order confirmation after placing an order?
A: Yes. Immediately after your payment is successfully processed, an automated order receipt and confirmation will be sent to the email address provided during checkout.
Q: Can I modify or cancel my order after placing it?
A: Because we process orders promptly to maintain our delivery timelines, please contact support@urbanpacks.shop within 2 hours of placing your order if you need to update shipping details or request a cancellation. Once an order enters processing, changes cannot be guaranteed.
SHIPPING & DELIVERY
Q: Where does Urban Packs deliver?
A: Urban Packs currently ships orders exclusively within the United States. We do not offer international shipping or delivery to P.O. Boxes / APO / FPO addresses at this time.
Q: What are your shipping rates?
A: Standard shipping is a flat rate of $4.99 for orders under $50.00. We offer free standard shipping on all orders over $50.00.
Q: How long will it take to receive my order?
A: Our estimated total delivery window is 7 to 12 business days. This includes full order handling, processing, and carrier transit times within the United States. Business days exclude weekends and U.S. national holidays.
Q: How do I track my shipment?
A: As soon as your package is dispatched to our shipping carrier, an email notification containing your official carrier tracking number and tracking link will be sent to your email.
RETURNS & REFUNDS
Q: What is your return policy?
A: We offer a 30-day return policy. You have 30 calendar days from the date you receive your package to submit a return request for eligible items.
Q: Do you charge any restocking fees on returns?
A: No. Urban Packs charges zero ($0.00) restocking fees on returned items.
Q: Who covers return shipping costs?
A: If an item arrives damaged, defective, or incorrect due to our fulfillment error, we will provide a pre-paid return shipping label. For returns based on personal preference, customer returns are shipped at the buyer's expense.
Q: When will I receive my refund after returning an item?
A: Once your return is delivered to our facility and inspected, approved refunds are processed back to your original payment method within 5 to 7 business days.
BUSINESS CONTACT INFORMATION
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Business Name: Urban Packs
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Business Contact: +1 (307) 445-9876
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Business Email: support@urbanpacks.shop
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Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
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Business Address: 5830 E 2nd St, Casper, WY 82609, United States