Contact Us
At Urban Packs, we are dedicated to providing clear, reliable, and responsive support for all customer inquiries. Whether you have questions regarding our evening clutches, bucket bags, order processing, shipping timelines, or return procedures, our customer support team is here to assist you.
CUSTOMER SUPPORT SERVICES
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Product & Specification Inquiries: Assistance with exact bag dimensions, hardware materials, strap lengths, and interior compartment details.
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Order Tracking & Status: Real-time updates on order processing, carrier dispatch, and shipment tracking numbers.
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Shipping & Logistics Support: Guidance on our standard 7–12 business day shipping timeframe across the United States.
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Returns & Exchanges: Step-by-step help with initiating returns under our 30-day policy with zero restocking fees.
BUSINESS CONTACT INFORMATION
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Business Name: Urban Packs
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Business Contact: +1 (307) 445-9876
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Business Email: support@urbanpacks.shop
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Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
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Business Address: 5830 E 2nd St, Casper, WY 82609, United States
RESPONSE TIMELINES & INSTRUCTIONS
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Email Response Time: All email inquiries submitted to support@urbanpacks.shop are reviewed and answered within 24 business hours.
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Order Modifications: Orders are processed promptly. If you need to update your shipping address or cancel an order, please contact us within 2 hours of placing the order.
WEBSITE CONTACT FORM FIELDS
When reaching out through the contact form on our website, please ensure you complete the following fields:
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Full Name
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Email Address
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Order Number (optional, required for order tracking or returns)
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Message (please describe your query in detail)